Contact support@kuarbaa.com for a product issue or a question about warranty coverage. This page gives general information for standard new equipment. The warranty terms that apply to your order are confirmed in the quotation, order confirmation or other applicable documents and operate alongside mandatory rights under applicable law.

Warranty coverage

Warranty coverage depends on the product, configuration, order documents, destination and the issue reported. Qualifying defects that occur during normal use may be reviewed for an applicable remedy. Consumable wear, misuse, unauthorised modification, unsafe operation, accidental damage and customer-caused damage may be treated differently where permitted by the order terms and law.

Any warranty period, covered component, exclusion or remedy that applies to your purchase is stated in the applicable order documents. These commercial terms do not remove or reduce mandatory statutory rights.

Prepare a service request

  • Product model and serial number, or a clear nameplate photograph.
  • Order reference and purchase details, if available.
  • Your country and the equipment’s current location.
  • A description of the issue, when it began and when it occurs.
  • Any fault code and relevant operating conditions.
  • Photographs or a short video that can be captured safely.

If you do not have every detail, send what you have and explain what is missing. Keep relevant order documents, maintenance records and earlier correspondence available for reference.

Keep the equipment safe

Follow the instructions supplied with your model. If the equipment appears damaged or unsafe, stop using it and seek qualified assistance. Do not bypass protective devices or attempt repairs beyond the operator procedures in the manual.

Service review and costs

We review the information provided and explain the next available guidance or service option. Remote guidance, parts, repair, replacement or another remedy may be considered depending on the issue, product, order terms and applicable law. Availability, transport arrangements and any charges are confirmed case by case before you agree to paid work.

Before sending equipment or parts, contact support@kuarbaa.com for the correct service destination and safe packing or handling instructions. Do not arrange hazardous or battery transport without the appropriate guidance.

Contact product support

Email support@kuarbaa.com or use our contact page. Include your model and order reference in the first message. Visit Resources & Support for other help topics.