This page explains the general process for return and refund requests. The terms that apply to an order may depend on the product, destination, order type, payment method and applicable law. If the terms in your order confirmation differ, the order-specific terms apply to the extent permitted by law.

Contact us before sending anything back

Do not send a product or part to a public company address without written instructions. Contact support@kuarbaa.com or use our contact page with your order reference, product model, destination and the reason for the request. We will review the request and provide the applicable return instructions if a return is approved or otherwise required.

Defective, damaged or incorrect items

If an item arrives visibly damaged, is incorrect or develops a fault, contact us as soon as reasonably possible. Provide photographs, delivery information and a description of the issue where available. Keep relevant packaging, labels and delivery documents while the request is reviewed. If the equipment appears unsafe, stop using it.

We will assess the reported issue and explain the available next step. Depending on the circumstances and applicable law, this may include troubleshooting, replacement parts, repair, replacement, a price adjustment or a refund. The assessment does not limit mandatory consumer rights.

Change-of-mind and non-defect requests

For a change-of-mind or other non-defect request, eligibility, condition requirements, return costs and any restocking or other permitted charges are determined by the applicable order terms and law. We will explain those requirements before you send the product. Custom-made, configured, used or safety-sensitive items may be subject to different rules where permitted.

Review and refund timing

After the returned item or requested evidence is received, we review the request and notify you of the outcome. If a refund is approved, it is normally sent to the original payment method where technically possible. The time for funds to appear depends on the payment provider, bank and applicable law. We do not promise a fixed processing time unless it is stated in your order terms or required by law.

Return instructions

Return destination, packaging, transport and handling instructions are provided after the request is reviewed. Do not arrange hazardous or battery transport without the correct guidance. If a return is required because of our error or a confirmed defect, we will explain the applicable transport arrangement and costs. Otherwise, the applicable order terms and law determine responsibility for return costs.

Need help?

Email support@kuarbaa.com with your order reference and a short description, or use our contact page. We will provide the next step for your specific order.